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Issues with Access and Windows 7 64bit

UPDATE: This issue has been solved! Please review this post to learn more.

I’d like to ask all of you to make sure you verify your Access app will work with Windows 7 64 bit before your clients commit to large PC purchases using the OS.

Access too slow on Windows 7 64 bit
At one point I had two clients, running different apps I designed, who decided to migrate their staff from Windows XP to Windows 7 64bit. Both went from a speedy application to unacceptable performance, one of the clients couldn’t get the program to work anymore!

Nothing changed, all they did was purchase new PCs with Access 2010, or 2007, everything else was the same, same server, network, database, code, etc.

Access Experts Ready to Help

Windows 7 SP1
I’ve read posts from others saying SP1 had damaged their app, my issues had come up prior to SP1 so I don’t think they are related.

We tried EVERYTHING
This has be the most frustrating tech support issue I’ve ever had! I tried everything under the sun to resolve this problem to now avail. We even installed XP mode it seemed to work most of the time but for one of my clients it didn’t work too well under heavy use.

Microsoft Tech Support Lacking
Both clients have submitted tickets to tech support, and it’s been weeks of testing back and forth in between large gaps of no response. Since the clients already had PCs running the application it wasn’t a big deal, but I have to wonder if this was a new roll out to new 64 bit machines if it could have gotten really bad. All of the apps I write are considered mission critical and I hate to think would would have happened if the operations would have come to a standstill.

Resolution: Downgrade
One of my clients could not wait any longer for a solution so they just swapped out the 64bit with the 32bit version of Windows 7. The other client is still trying to make it work with Microsoft. You can see his Technet ticket here.

Disappointed
I make my living helping firms across the US and consider myself an Access Evangelist, but when my livelihood is being threatened in this way it really makes me wonder the commitment at Microsoft towards the professional Access developer’s community.

Have you been experiencing similar issues? Please comment below.

Update 4-14-11: Microsoft is now offering a patch for this issue at http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=983246&kbln=en-us

Update 8-22-11 Hotfix no longer available. The hotfix mentioned in the KB article is no longer available. To see the article please click here: http://support.microsoft.com/kb/983246

 

 

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Juan Soto es un desarrollador senior de Access en IT Impact Inc. y un MVP de Microsoft Access y se especializa en Access con bases de datos de SQL Server. Su pasión por el acceso lo ha llevado ayudar a una amplia gama de empresas a establecer un entorno seguro, estable y eficiente con SQL Server. Él es un orador frecuente en los grupos de usuarios de Access en todo el país y recientemente habló en el Orange County SQL Saturday # 73. Si desea que Juan hable en su próxima reunión de grupo, puede ponerse en contacto con él aquí.

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ExpertosMicrosoftAccess.com es un servicio de la empresa IT Impact, Inc., una compañía de programación y servicios para empresas en Latino América. Ofrecemos servicios en .Net, SQL Server y Microsoft Access. Muchos de nuestros desarrolladores han obtenido el galardón de Access MVP, un título proveído por Microsoft a aquellos que han hecho aportes a la comunidad y que han demostrado tener conocimientos superiores del producto.

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